Customer Care
Customer Care
Welcome to The Travel Atelier Customer Care.
We are here to help make every journey seamless.
Orders & Shipping
How long does processing take?
Orders are typically processed within 1–3 business days.
During launches, holidays, or high-volume periods, processing times may be slightly extended.
How long does shipping take?
Domestic orders generally arrive within 5–10 business days after shipment.
Delivery times may vary depending on location and carrier delays.
Do you offer international shipping?
Yes — we currently ship to select international destinations.
Shipping costs and estimated delivery times are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information.
What if my package is delayed?
While we work hard to ensure timely delivery, occasional shipping delays may occur due to carriers or weather conditions.
If your order has not arrived within the estimated timeframe, please contact us.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition and packaging.
How do I start a return?
Please contact our support team with your order number and reason for return,
and we will guide you through the process.
What if my order arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery
and include photos of the item and packaging.
Can I cancel or modify my order?
Orders may be canceled or adjusted within 12 hours of purchase.
Once processing begins, modifications may no longer be possible.
Payments & Security
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay,
and other secure payment methods available at checkout.
Is my payment information secure?
Yes — all transactions are securely processed through encrypted payment providers.
Gifting
Are your products good for gifting?
Absolutely. Our travel-inspired essentials are thoughtfully designed
to make meaningful gifts for travelers, students, professionals,
and everyday adventurers.
Do you offer gift packaging?
Gift-ready packaging may be available for select collections and seasonal launches.
Contact Us
If you did not find the information you were looking for, our team would be happy to assist you.
Email: hello@thetravelatelier.com
Response Time: Within 24–48 business hours
Curated for every journey.